PacificHost.com: Home | Technical Support Guarantee
When you need to contact us, we promise to be there and provide a quick and accurate answer to get your questions answered and issues resolved. Our Support Hub is always staffed 24 hours a day, 7 days a week, 365 days a year by knowledgeable and helpful people. Our goal is to resolve any support issues you may encounter with as little inconvenience and frustration as possible.
We provide basic assistance on our live chat service as well as offer phone support on our toll free line. We do however recommend that a ticket be submitted for most issues so we can easily track, respond and resolve the issue.
Did you know?
Most account related requests such as upgrades, payments, invoices, account changes and more can be made in our Client Portal. We also provide services such as account transfers, cancellations and script installations on our service requests page.
Our Support Hub is secured with a 256-bit encryption. The encryption protects any sensitive data you may send through our ticket system. Just remember to visit the Support Hub to create and reply to tickets to take advantage of this protection.
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